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Cargurus

www.cargurus.com
What is your customer experience with Cargurus?

Cargurus Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Cargurus has 1.7 star rating based on 92 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend Cargurus to a friend or colleague.

  • Rating Distribution
  • Pros: You have a wide variety of cars to compare, Easy to use, No pros.
    Cons: Communication, Verification process, Give dealers better price rating even when it is less comparable.

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Media from reviews

Cargurus - The reason for the call is because they saw my big lemonThe
Cargurus - Report dealerCargurus - Report dealer - Image 2Cargurus - Report dealer - Image 3Cargurus - Report dealer - Image 4Cargurus - Report dealer - Image 5Cargurus - Report dealer
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Carlo D Lhw

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Verified Reviewer

The reason for the call is because they saw my big lemonThe

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Cargurus - The reason for the call is because they saw my big lemonThe
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Updated by user Jan 25, 2025

I bought this car on guru. I had nothing but problems, problems and problems I pay for full price.

Those people should be shimmer themselves to sell cars like this. The name of the company is Florida direct cars.

You're really suck. I hope nobody buys a car from you ever again

Updated by user Jan 18, 2025

Customer service was very helpful. They said they will contact the dealer and get back to me. I haven't heard anything yet.

Original review Jan 18, 2025

Worst customer service. They sold me a car that had so many problems and no longer want to help me.

I've spent almost $2000 fixing it. They are rude and don't take accountability for their junk vehicles.

View full review
Loss:
$2000

Preferred solution: Price reduction

Kajal Nag

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Verified Reviewer

If I nmyt

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Somebody tried to buy a car through you guys in my name with my social security number.And I need to get information from you.So I need you to call me back or answer your phone one of the two

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Joanne B Pat

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Report dealer

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Cargurus - Report dealer
Cargurus - Report dealer - Image 2
Cargurus - Report dealer - Image 3
Cargurus - Report dealer - Image 4
Cargurus - Report dealer - Image 5
Contains 1 confidential file for company representatives
Updated by user Dec 19, 2024

Up until now my situation is very sad. For some reason this dealer thinks that i should be gratefull for him even speaking to me as he stated the company has gone bust.

Also he thinks that I am an imbecile. How has he helped me. Blagged me into paying for diagnostics on a vehicle which shouldn't have any problems. Lied to me about what's covered under a warranty which I received three weeks after purchase.

Then told I couldnt contact them straight away as the problems were there when I purchased the vehicle.

The way he speaks its as if I've driven the car and these problems have arisen after I purchased it. Anyone can see that it's impossible

Original review updated Dec 19, 2024
I have been advised to contact you in relation to a very nasty unfortunate incident i have had with a dealer. This dealer was AMGautomotives ltd.

As i purchased a vehicle from Paul at the above company, which certainly wasnt as described. I asked for a refund to which i was told that i couldnt as the company has gone bust. This is an utter lie. The company has just changed name to Amg motor vehicles ltd.

Along with a change of address. This man advertised this vehicle as of good quality and it came with many faults. The main reason for contacting you is that on no advertisrment does it mention that this vehicle had been written off. I found this information out later as i looked at the reg number when i had purchased the vehicle and realised something wasnt rite.

Companies house have verified that the two companies are directed by the same two people . There should have been no issue in claiming my refund as i contacted Paul the day after i drove it. It also mentions a warranty . This man sent the warranty through three weeks after i purchased rhe vehicle.

He told me that i couldnt contact them straight away as the problems came with the car at the time of sale. After much discussion along with him insisting that i should be gratefull that he is speaking to me at all..His idea of help is to lie to me about paying money out for diagnostics and how i would get the money back . I contacted the warranty company and of couse its rubbish. This man is a total rogue and i would like to prevent this from occuring again.

The sad thing is that i am undergoing chemotherapy and really needed a car to get to clatterbridge. I have had the car for a month its been off the road for three weeks. The ad makes the vehicle sound fit for purpose. The diagnostic report shows otherwise.

The advertisement which i have on my phone gives the option to go to the website.

If the companies were different it would send me to the old one. Surprise surprise it takes me to the new one.
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Loss:
$3364
Pros:
  • Good customer service

Preferred solution: Full refund

User's recommendation: Steer clear

Angela D Idt

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Verified Reviewer

Sells price

Updated by user Jul 24, 2025

I spoke with 3 separate representatives and yet nothing. The people would not give me straightforward answers and everyone said something different.

Original review Jun 27, 2025

I found a vehicle on Car Gurus that’s price was just about all I had. I went ahead and took the VIN number and searched it for that specific vehicle, and it had six recalls.

My manufacturer verified tampering with the odometer. Being on a fixed income, 51 and recently divorced, I’ve had no way to make it to doctors' appointments. I got to look at the car to find out that they are asking $5,000 less than what the car actually sold for brand new.

I don’t understand why the price on CarGurus was $19,000 less than the asking price from the dealership. I was there with cash for the price listed, and being handicapped and having to ask someone to give me a ride to the dealership, well, let’s say it’s not a very easy task.

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User's recommendation: Do your homework first

Joanne B Pat

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Report dealer

Cargurus - Report dealer
Cargurus - Report dealer - Image 2
Cargurus - Report dealer - Image 3
Cargurus - Report dealer - Image 4
Cargurus - Report dealer - Image 5
Contains 1 confidential file for company representatives
Updated by user Dec 23, 2024

Car gurus have been very supportive and understanding how this unfortunate experience has affected me personally

Original review Dec 19, 2024

I have been advised to contact you in relation to a very nasty unfortunate incident i have had with a dealer. This dealer was AMGautomotives ltd.

As i purchased a vehicle from Paul at the above company, which certainly wasnt as described. I asked for a refund to which i was told that i couldnt as the company has gone bust. This is an utter lie. The company has just changed name to Amg motor vehicles ltd.

Along with a change of address. This man advertised this vehicle as of good quality and it came with many faults. The main reason for contacting you is that on no advertisrment does it mention that this vehicle had been written off. I found this information out later as i looked at the reg number when i had purchased the vehicle and realised something wasnt rite.

Companies house have verified that the two companies are directed by the same two people . There should have been no issue in claiming my refund as i contacted Paul the day after i drove it. It also mentions a warranty . This man sent the warranty through three weeks after i purchased rhe vehicle.

He told me that i couldnt contact them straight away as the problems came with the car at the time of sale. After much discussion along with him insisting that i should be gratefull that he is speaking to me at all..His idea of help is to lie to me about paying money out for diagnostics and how i would get the money back . I contacted the warranty company and of couse its rubbish. This man is a total rogue and i would like to prevent this from occuring again.

The sad thing is that i am undergoing chemotherapy and really needed a car to get to clatterbridge. I have had the car for a month its been off the road for three weeks.

The advertisement claims that this vehicle is of decent quality and roadworthy. I enclosed the diagnostics all taken within a month of purchase

View full review

User's recommendation: Please avoid

Anonymous

Unsatisfied

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Car Gurus has become nothing short of an advertisement for Carmax, its all you see on there are Carmax cars.Go Elsewhere

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Arlen Kxh

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Verified Reviewer

I have a problem with a company that they referred for purchasing a car ( Beetle)

I want my money!!! Don't trust their listing.

I spoke with a Car gurus personnel about one month ago.

The personnel assured me that they passed the information for someone to call me back that same day. To-date I haven't heard from anyone.

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Latasha c Sze

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pre-qualified for car loan

hi there I'm not used to being online like this too much I'm not really good at it I've been looking for a vehicle and under you and it's been great thank you but it's just I'm thinking I'm looking in the wrong direction for the finance company that I'm trying to approve me I don't know what to expect but I know what I need I just don't know how to put it together with them or where to look for a car so that way I could be okay to be qualified cuz right now it doesn't look so good where I'm going I don't know because apparently I'm doing something wrong you're looking in the wrong place for the cars where they can't cover or don't work with them I don't know if there's any way you can help me maybe by looking at my email you'll know I'm pre-qualified for like three different companies but I'm not sure where they where they want me to look sorry to bother you thank you if you can't get a hold of your email please try my phone number text I look at those faster cuz I have a lot of emails that most of them are no good it's just I have to search through them in too much but I still do but that text is the easiest way it's up to you thank you

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User's recommendation: just make sure that you have somebody with you that knows how to really do some search on the internet I did it alone and the company did not make a evening on me they just kept throwing vehicles at me to look at and then every time I went to click on them they would say that the finance companies that prequalified me did not cover those vehicles so they never guided me in the right direction I was just clicking on anything and everything that I thought I'd like you know just to see if the company qualified it that car or that company and it was just a hot mess I never did figure it out yet so just either talk to him over the phone straight up and let them know your situation before they start communicating with you online or have somebody there to help you that knows more because if you don't it'll be lost until you really sit down at the dig in there and figure it out and that's a lot of time so just you know I'll be aware and be safe and make the right decisions for yourself thank you

Zaden Lml

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Verified Reviewer

Poor Bert very poor

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Better and easyer financing on older cars trucks cause people in my situation can't get nothing to drive and it makes it really rough I have found a few trucks but no

Body will finance them very hard for me

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Resolved
Bracken Tfr

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Verified Reviewer

Resolved: Problem with delivery from dealership.

Couldnt help me at all. Just told to keep talking to the dealership. Which has been done many times already.

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User's recommendation: Go elsewhere.

Mary S Shy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible

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Terrible service

ZZZZZ

ZZZZZ

Horrible Never again

Horrific horrible terrible awful horrible awful horrible awful

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Marvia Aas

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Verified Reviewer

No double cab search category

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Checked today for double cab search category, none exists . When searching for double cab only crew cab category shows up

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Carlo D Lhw

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Verified Reviewer

Because this dealer really sucksThe reason for the call is because they saw my big lemonThe

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Yes, they sold me a piece of garbage from the junkyard. I really had to rebuild the whole car.

The seats were unbolted, an axle was broken, there was no muffler, and I spent over $1000 on an oil change. Not to mention how detailed the car was, it was a disgrace when I got it. I think those guys got this thing from the junkyard and sold it to me.

Besides, I paid full price for that piece of garbage. Buyers, beware of this dealer.

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User's recommendation: Never in 1 million years

Makeisha Gga

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Verified Reviewer

Won’t honor same package , but if a new dealer sign up they will give good deal to get them on there platform .

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Becareful when dealer try to upgrade there advertisement package. When you decide to down grade to your original listing they wont honor the same price, will tell you price went up and try to upsell you. Always get in writing before upgrading that if you decide to downgrade they will honor the same price.

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Khira Wib

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Verified Reviewer

I was asked to take around afterwards and give her a review so thank you

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Need to know how this prequalification questions on how they prequalification works she answered my questions. Thats basically it.

Thank you. works with Westlake financial and do I have only the one location to shop

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Tom O Yyr

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Verified Reviewer

I can not get acess to cargurus

Updated by user Nov 28, 2024

Still "this page does not work"

Original review Nov 13, 2024

No access to CarGurus website. Why is this a problem?

Can someone help me to get access?

I had access before. Thanks.

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Jachin Zok

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Verified Reviewer

Pistonheads don't care about scammers

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I have used Pistonheads before to buy and to sell. This time when I advertised my car a got no proper enquiries, just 6 scammers trying to get money from me.

One based in Manila stole the identity of a builder in Cardiff. I complained about this to Pistonheads - and got no response at all beyond a message saying they would get back to me.

I would ask for a refund, but I don't expect I will get anywhere.

Best to forget it and move on. If this helps to stop others from using Pistonheads I feel I have done something useful at least.

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User's recommendation: Use a different sales platform, this one is not safe.

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